Putting Care into Healthcare

I just want to say that I love J&B Medical! They always deliver my supplies on time, keep in touch to let me know when they’re coming, and provide my tracking information. Thank you so much!

Crystal W.

I would like to commend the support I received in my time of need. The representative reached out to me by phone and text and resolved two issues I was having with my insulin pump and supplies. I really appreciated that my concerns were treated as important and that they stayed in contact with me until everything was resolved.

Laurie K.

I recently had a frustrating insurance verification experience with J&B Medical. Fortunately, I was eventually connected with a resolution specialist who did an amazing job of communicating and resolving the issue as quickly as possible. I hope this individual can be recognized for their exceptional customer service and resolution skills.

Thank you!

Rachel P.

I just wanted to take a moment to let your company know how much my family and I appreciate the exceptional support we’ve received from the Resolution Department. From day one in February 2022, the team has consistently followed up to make sure I received my daughter’s orders, especially during the challenges we faced in getting her account up and running. I really appreciate this level of customer service. It’s rare these days to find someone who will go out of their way to make sure everything continues to go smoothly with my daughter’s orders. This level of dedication is truly commendable and can serve as an excellent example for the entire customer service team.

Thank you – it has been my pleasure!

STEPHANIE K.

Very happy with the quality of customer service, products and speed of delivery. The representatives that I have spoken with treat you kindly and explain everything to you clearly when you ask questions and they handled all the back and forth with the Doctors office to get the right prescription(s) to suit our needs.

David W.

They have always been great and very prompt.

Sandra S.

I have had the privilege of receiving products from J&B for two years after being diagnosed with new-onset autoimmune-mediated Type 1 diabetes. Due to the challenging timing of getting a PA via my endocrinology office, the customer service team mobilized the available information and made sure I was not gapped in the Dexcom6 CGM supply chain. The shipment arrived in time for me to leave town on time to visit with family and, for my health, ensure the closed loop system with my OmniPod5 stayed intact.

Kevin B.